Knowall IT driving the cloud!
Do you own your own business and find keeping up with technology a headache? Knowall IT have the solution to your IT problems. They have affordable packages to choose from where you are able to outsource your IT department to them and they will take care of all your IT needs. Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.
Knowall IT understand that companies cannot afford the additional expense and time of system down time, system updates and system changes, they provide practical and affordable solutions.
Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.
The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.
- 24×7 Telephone & Remote Support
- Emergency Engineers – Onsite within 1 hour
- Onsite Visits for Critical Issues
- 99.9% SLAs
- Monthly Reporting
Remote Support
- 24×7 Telephone & Remote Support
- Professional and Highly Experienced
Site Visits
- Re-Active Onsite Visits For Critical Issues
- Onsite Within an Hour – London Based
Software Support
- General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
- Microsoft operating systems 2003/2008
- Active Directory | Exchange 2003/2007
- SQL 2005
- LINUX based email, web and DNS servers
- Macs, PCs & Server Hardware
- Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
- Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing London.”
- Anti-virus, spam and spyware prevention
- Data backups and protection
- VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX
Service Level Agreements
- 1 Hour response to any user related issues
- 15 Minute response to any critical issue
- Immediate despatch of engineers for critical issues – onsite within the hour
- 24×7 Support available
PAY AS YOU GO can be used for one off incidents or on a retainer basis for preferential pricing and service levels.
- Telephone, Remote and email support – from £60 Per Hour
- Onsite Visits from £70 Per Hour
Knowall IT professional IT specialists
Get your business on the cloud today with Knowall IT's cloud based solutions, learn about the advantages of driving the cloud:
- Enterprise Platform
- Data always available
- Data is Secure
- Global Accessibility
- On Demand Service
- 99.99% Uptime with Redundancy
- 24/7 Support
- Future Proof
Knowall IT works as a partner to your organisation, tailoring each cloud solution to fit in with your business requirements.
Their solutions enable businesses to host their entire IT infrastructure in the cloud, including line of business applications such as MS Office, SQL Databases, Sage, Access accounts etc. – enabling a truly flexible, agile, resilient IT platform that is cost efficient and requires minimal IT management resource. Click here for more information on cloud office solutions
Knowall Managed IT is on the cloud
Knowall managed IT services London is based in Paddington they are an IT and Telecoms provider, specialising in the supply of Cloud based technologies and IT resources to companies and organisations in Central London.
Their success is built on the development of long lasting client relationships, by providing; a client focused, hands on and personal approach, whilst striving to deliver technologies and solutions that exceed their clients’ expectations.
Would you like a new exciting career opportunity with Knowall managed IT London?
They have some exciting opportunities such as this IT Support Engineer position.
Knowall IT is currently seeking an office/field based IT Support Engineer to support our London based clients.
This is an ideal role for a dedicated IT support professional looking to develop their career and enhance their prospects with an exciting and successful company.
Supporting customer systems via our CRM, telephone and remote connection, you’ll troubleshoot any queries and provide valuable 1st and 2nd line support. You’ll also travel to customer sites in London and perform on-site technical support tasks.
Creating detailed documentation for both internal and customer systems, you’ll maintain an accurate record of work and system changes. Additionally, you will build and maintain LAN and private cloud servers and ensure that all work is completed in a timely manner.
- Graduate level education OR 18 months working in a similar role
- Excellent understanding of configuring & maintaining Microsoft based networks
- Experience in designing, deploying, managing and supporting corporate networks
- Exposure to Microsoft Exchange, SQL, Sharepoint, incl. Administering Domains & DNS
- Experience in deploying – WAN’s – across a mixture of firewalls & router brands
- Exposure to VoIP telephone systems – SWYX / Avaya
- Administration of LANs
- Ability to communicate, plan & deploy systems within a client facing environment.
- Project management
- Demonstrated problem analysis and resolution skills
- Ability to work long hours, on a regular basis, to complete client projects
- Excellent client service attitude
- A willingness to learn and develop