jonzi-d.co.uk Knowall Media

16Mar/150

Knowall IT driving the cloud!

Do you own your own business and find keeping up with technology a headache? Knowall IT have the solution to your IT problems. They have affordable packages to choose from where you are able to outsource your IT department to them and they will take care of all your IT needs. Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall IT understand that companies cannot afford the additional expense and time of system down time, system updates and system changes, they provide practical and affordable solutions.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007
  • SQL 2005
  • LINUX based email, web and DNS servers
  • Macs, PCs & Server Hardware
  • Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
  • Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing London.”
  • Anti-virus, spam and spyware prevention
  • Data backups and protection
  • VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

PAY AS YOU GO can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour
24Oct/120

Knowall IT guarantee an onsite engineer to you within an hour to minimise any downtime

IT Support in Richmond for Local Businesses 

For local businesses with premises in Richmond & Twickenham and surrounding areas, Knowall IT is able to offer unrivalled service levels. Our IT Support and Ad Hoc contracts offer:

Guaranteed onsite engineers within an hour

Guaranteed Data Security & Recovery timescales

24x7 Telephone Support  - no call queuing

Quarterly IT reviews by Knowall IT Director

Full Disaster Recovery Audit

Free loan PCs & Printers

Employing Knowall will:
Free up your time so you can concentrate on running your business

Guarantee to save you money by consolidating your IT spend

Increase employee productivity by ensuring 100% uptime of systems

What some of our Clients have to say:

"Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working"..... Chester Zoo
"I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic" .... South London Refurbishments

Click here for further information about our Full IT Support London and surrounding areas.

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